Ticketbis makes it easy for users to attend events all over the world. We use cookies to make wikiHow great. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Events Parking. The transaction, subject to customary closing conditions, is expected to close in mid-2016. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. How do I get my tickets back if they didn't sell? WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S Personally, though, I found it disappointing. 3 if you sold tickets already and have an issue. Arnaud Collin Global Head of Marketing. 4 if you have questions about listing tickets. Then came the coconut, an event none of us could have predicted. Joo Almeida D'Ea Head of Integration Office. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. Stubhub serves customers worldwide. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Evaluating all of these factors, I agreed to join the company. Founder oftheBoardlist, Former President ofStubHub at. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. WebHow To Contact StubHub Corporate Office Headquarters. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. HEADQUARTERS. The corporate office phone number is 415-222-8400. In 2018 and 2019, eBay faced mounting pressure from shareholders. His digital chapbook, The Internet, was also published in TL;DR Magazine. This was not just bigit was unprecedented. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. Open our virtual assistant, click on "Contact How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Built In is the online community for startups and tech companies. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. Give us a call if you need help with something urgent. Eric Baker Founder. By signing up you are agreeing to receive emails according to our privacy policy. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. Alternatively, We'll do our best to get back to you in the next 24 hours. StubHub will refund your money if an event is cancelled or moved. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. WebOUR PARTNERS. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. the exact pickup location and times. WebStubHub's Field Operations. StubHub was a brand I knew and loved. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. 2 if you have questions about buying tickets. StubHub is an eBay company (NASDAQ: EBAY). This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? The Company offers tickets for live sports, music, and theatre events. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. This article was co-authored by wikiHow staff writer. In 2015, eBay enabled $82 billion of gross merchandise volume. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. It ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Does StubHub have live chat? Surviving wasnt easy. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. Stubhub, Inc. operates as an entertainment ticket agency. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. Musk Made a Mess at Twitter. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Call 1-866-788-2482. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ All Rights Reserved. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Being OK With Spectacular Failure. Enjoying This Built In Excerpt? WebNYC Flagship Office - Stubhub. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. StubHub is an eBay company (EBAY). Within nine months of my arrival at StubHub, thats exactly what happened. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Its possible that someone with an identical problem has posted for help before. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. San Francisco, CA 94105 USA. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Enjoying This Built In Excerpt? AtStubHub, our mission is simple: help fans find fun. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. The Utah-based firm announced on LinkedIn it By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Jeff Zwelling TBD. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. They mention on their website that you should call their normal customer service number to ask about adding an event. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"