Secure .gov websites use HTTPS Please save your control number; you will need it when communicating with TSA and to check your status. #C, Charlotte, NC 28217, On an airplane or within the boarding area: contact the, In a restaurant or inside the food court: contact HMSHost at, In a shop: contact the Paradies Shops at 704-359-1890. When a passengers wheelchair or other assistive device must be disassembled for stowage during air transportation, the airline must return the assistive device in the same condition in which the airline accepted it, including making necessary repairs if the device is damaged. Level 2 is check-in and ticketing with 5 security checkpoints leading through to the departure concourses. Bags If your bags are lost, you must file a claim at the airport in the Baggage Service Office. Any additional time will be charged at a reduced rate of $28 per hour. CLT has 5 security checkpoints situated across the terminal, providing easy access to each concourse. This is the best place to start. Reach out to us on one of our various channels below, at any time, and we will assistyou shortly. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. If, after baggage reclaim has ended, you have not found your baggage, please report this immediately to the baggage tracing counters or, as is possible at most airports, preferably online. Please allow up to six months to fully investigate your claim. This site does not include all credit card companies or all available credit card offers that are on the market. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Amenities include a complimentary breakfast with an omelet bar, a 24-hour workout room, an outdoor pool, and a hot tub. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. Handicap parking is available in all CLT decks/lots, and accessible shuttles run continuously. Contact Reservations Back to top All rights reserved. The TSA toll-free number is 1-866-289-9673; email: CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? Gates A1 to A8, and A10 to A13 are closest to the main terminal and gates A21 to A25 and A28 to A29 are further north of the airport accessible via a connector with moving walkways. If assistance is needed, please call 704.359.4038. Costs for replacement clothing and toiletries cannot be reimbursed if your delayed baggage is lost on your return flight or arrives at your home late. These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform other functions of daily life. Baggage Recovery Center For questions, assistance or feedback regarding baggage delays, damaged bags or items left on United aircraft, contact us by using the information below. The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. The Information Counter (tel. Daily: 4:15 a.m. - 10:30 p.m. Our support team is just a click away! Is a reservation required or a telephone # to call when landing? If your destination requires specific travel documents, remember to bring a completed copy with you to the airport. Security checkpoints A and B are the closest to Concourse B. Please save your control number; you will need it when communicating with TSA and to check your status. * Hours are subject to change without notice. There are 8 gates numbered D1, D3-D6, D8, D10, D13, and the closest security checkpoints are D and E on the east side of the terminal. Email. Editorial Disclosure:The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. Take US-74 W from Charlotte and after approximately 4.5 miles, use the left 2 lanes to turn left onto N. Josh Birmingham Parkway for access to the airport. Assistance request for disabled passengers when parking: 704-359-4038. For example, what is the distance between gate D13 and E32? Sun., Mon., Thur., Fri.: 5:15 a.m. to 10:30 p.m. 4240 Scott Futrell Dr., Charlotte, NC 28214, 2700 Little Rock Rd., Charlotte, NC 28214, 2731 Little Rock Rd., Charlotte, NC 28214, 2400 Cascade Pointe Blvd., Charlotte, NC 28208, 2707 Little Rock Rd., Charlotte, NC 28214, 3425 Mulberry Church Rd., Charlotte, NC 28208, 2625 Little Rock Rd., Charlotte, NC 28214, 3315 Scott Futrell Dr., Charlotte, NC 28208, 4238 Business Center Dr., Charlotte, NC 28214, 2541 Little Rock Rd., Charlotte, NC 28214, 3055 Scott Futrell Dr., Charlotte, NC 28208, 2800 Coliseum Centre Dr., Charlotte, NC 28217, 4119 S. Stream Blvd., Charlotte, NC 28217, 108 Airport Commons Dr., Charlotte, NC 28208, 212 W. Woodlawn Rd. Learn aboutTSA recognized locks andhow they can reduce the likelihood ofdamage to a lock orbagif a physical inspection is required. Childrens Play Areas: There are no play areas for children at CLT, however, there are a few features that might keep the kids entertained such as musical performances in the atrium and some exciting art and sculptures. We are traveling OMA to DUB via CLT, with a lengthy layover. For each commenced year of use, 15 per cent of the value is deducted. If you can't find what you're looking for, you can use the text search function or one of our various contact options. To reach the D and E gates, take a right out of Concourse C, or to reach the A and B gates take a left. It will NOT be published. The only way to get between concourses is to walk there are no trains or electronic people movers. The main terminal is the central body of the airport and consists of 3 levels. If you book with airportparkingreservations.com, parking starts at just $5 per day with all hotels and off-site parking lots offering free shuttle services to/from the airport. If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. Near entrance, across from gate D1, Interactive airport map for CLT Opens an interactive map in a new window. Opinions and recommendations are ours alone. I will be traveling with my mother who can walk from the plane to the terminal with her cane, but cannot walk the distance to our connecting flight, which historically has been in a different terminal. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. To accompany a passenger into the terminal or to meet them on arrival, visitors can park for up to 15 minutesfree in the hourly parking deck. busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. Have a Question? As soon as we have found it, we will contact you to arrange how to return it to you. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Website: cltairport.com The concourse has an American Airlines Admirals Lounge and a range of shops and restaurants. ** Day Pass for any passenger. If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. You can check the progress made in tracing your baggage online with the help of your reference number (PIR number, e.g. When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. Passengers should file a baggage claim with their airline as soon as possible. If you aren't sure where you lost your item, file a lost and found report with us. To connect, select the network CLT Free WiFi and launch your browser. Daily Flights: 1,424 Frequently Asked Questions Q: What happens if you lose your luggage claim ticket? Customer Self-Service Need to change, cancel, or edit your flight itinerary? Track Flights, Search Fares, Locate Airlines. If you are unable to get the information you require using the link provided or cannot amend your details, you will find a contact telephone number on the written confirmation receipt of your delayed baggage report. The Hourly Deck is also the most convenient parking option if you prefer to meet your passenger in the terminal. The long-term 1 and long-term 2 parking lots are accessible by riding the courtesy shuttle bus to/from the terminal and cost just $10 per day to park. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. When you lose an item in CLT, the department you need to contact will depend on where you lost the item: Information Services: CLT has information desks in the center of the ticketing area and baggage claim. CLTs Enrollment Center is located in the baggage claim area of the main terminal and is open Monday to Friday, 1 p.m. to 8 p.m. Please report damaged baggage immediately to the local Lufthansa baggage tracing counter. Receive email updates about the latest in Safety, Innovation, and Infrastructure. Take I-77 N and use the right 2 lanes to take exit 1A-B for I-485 towards Pineville/Huntersville. 1,500. Concourse A Charlotte Douglas International Airport Address 5501 Josh Birmingham Pkwy, Charlotte, NC 28208, USA Phone +1 704-359-4013 Web Visit website Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. What about on the way back from TC to Connecticut? Address: 5501 Josh Birmingham Parkway, Charlotte, NC 28208, USA Website: https://www.cltairport.com/ Contact: info@CLTAirport.com Phone: (704) 359 4013 Have you lost an item at the airport? Here's the rundown though, of who you'll want to call for finding a lost item from Charlotte Douglas International Airport. We have Answers. With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. These exclusions are typically listed in the airlines contracts of carriage. The baggage claim area is on the gound level of the terminal. Baggage service: 614-338-6700. An indoor Area is also located in Baggage Claim (pre-security, lower level) between Zone D and Zone E on the back wall behind the bag carousel. The Special Drawing Right (SDR) is an artificial accounting unit created by the International Monetary Fund (IMF). United Airlines Airlines Airline Ticket Agencies Website (877) 230-4796 9000 Aviation Blvd NW Concord, NC 28027 4. Valuables such as jewellery, money, or laptops must be transported in your carry-on baggage and are excluded from liability. Charlotte Douglas International Airport Charlotte International Airport offers baggage claim service and could be accessed from the baggage claim area, which is located on the ground floor of the terminal. If you lost something in a Charlotte airport restaurant or bar, it's likely with HMS Host, the company that runs those. FRALH12345). The Sheraton Charlotte Airport Hotel offers guests access to 2 pools, a fitness center, laundry service, car rentals, and a complimentary shuttle to surrounding destinations and the airport. Outside relief area, Between concourses A and B Walkways from the Level 2 elevator lobbies provide access to and from the terminal. Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. Please check your email and confirm the newsletter subscription. Airport: Charlotte Douglas International - CLT: United States: Jan 30,2023: February 6, 2023 03:58 PM: . Airport status is only available for US airports. Lost and found office is located at Baggage Claim Zone B and operated seven days a week from 8 a.m. - 6 p.m. At that time, you will be given a claim number. Interesting Features: The CLT Canine Crew consists of a team of service dogs that roam the airport looking for love and attention. Airlines Operating from CLT For INTERNATIONAL travel (including the domestic segment of an international itinerary), airlines are responsible for these items if they have accepted them for transportation. What are the airlines responsibilities when your bag is lost? Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. Reporting the damage straight away at the airport, Report damage online up to three days after your flight, Report damage that occurred on flights longer than three days ago online, Items accidentally left behind at the airport or on the aircraft, Single items missing from checked baggage, Liability for your baggage and statutory reporting deadlines, at the Lufthansa baggage tracing counter at the airport or. If your claim is approved, you will receive a letter and form to complete regarding settlement agreement and/or payment methods. If you cannot find your baggage upon arrival at your destination, notify Copa Airlines baggage service that you have not received your baggage, before leaving the airport. Level 1 is baggage claim with tunnel access to the car rental center and hourly parking deck adjacent to the terminal. If you wish to park your vehicle and escort a . Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Reach out to us on one of our various channels below, at any time, and we will assist you shortly. Terms apply to offers below. For all comments about this website, please click here to contact us. Airline Baggage Services Air Canada +1-888-689-2247 Visit their website American Airlines Visit their website Contour Airlines +1-888-332-6686 Visit their website Delta Air Lines +1-800-221-1212 During our layover in CLT, will we be able to perform the interview at the Enrollment on Arrival at CLT? If the office has availability for that day, then yes you should be able to. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. It may be helpful to use this technology to locate your baggage, if available. Just outside of the concourse is a large American Airlines Admirals Club that is situated in the D and E gate connector, and the closest security checkpoint is checkpoint C. There are several shops and restaurants in Concourse C and flights are operated exclusively by American Airlines. 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You will then be given written confirmation as well as a reference number (PIR number, e.g. If an airline destroys or loses a $20,000 assistive device during a domestic flight, the airline is liable for $20,000. You can report the damage to the Lufthansa baggage tracing counter at the airport. Youll see them sporting a Pet Me vest with a handler. He has also lived in places such as Australia, Colombia, Costa Rica, and Mexico. Contact at 1-800-433-7300 or 1-800-428-4322 for getting assistance with your lost luggage. All Rights Reserved. For checked baggage, the airline is liable, regardless of fault, for any damage caused to the baggage in its care. If youre in a rush or are just looking for the most convenient option, then a curbside valet service is available at the far east end of the departures level. 3. Review and complete the online claim form, as instructed below. For more information on our advertisers, see here. Provide as much detail as possible including receipts, appraisals and flight information to avoid delays. Yes, if you are not being permitted to check-in online then it seems you will need to finalize your check-in at the airport. www.cityofcapegirardeau.org/departments/airport, Join our e-mail We have Answers. $15.99 (30 minutes), $25.99 (1 hour), $39.99 (unlimited), Featured Image Credit: After 90 days, any item left unclaimed will become the property of the city. In the event that you dont notice the damage until you have arrived home or at your hotel, you must report it in writing within the legally stipulated period of seven days after your flight. If your claim is denied or has not been resolved within six months of the date it was properly presented to TSA, you may file suit in an appropriate U.S. District Court. We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. We really appreciate it! Luggage: CLT has no luggage storage facilities inside the airport. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services. Charlotte Douglas International Airport (CLT) General Information Terminal/Gate: A10 Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departure . Safe travels! Airport status is only available for US airports. Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. Once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags contents - subject to depreciation and maximum liability limits. Award nights for Marriott Bonvoy members start at 30,000 points per night. Charlotte/Douglas International is a "smoke free" facility like all other City-owned facilities in Charlotte. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. If you believe you left your item at a TSA checkpoint, call 704-916-2200. Note down your reference number and check the status of your baggage regularly. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per passenger. This bonus value is an estimated valuation. Most are located within the secure area, with just a few cafes located outside of security in the baggage and ticketing areas. In the case of verifiably new items the original price will be reimbursed; in the case of used items a fair value will be reimbursed. Concourse D is located on the east side of the airport and is the main concourse for international flights. Concourse A has a total of 19 gates split across 2 areas. 1,500. An attendant will park your park vehicle and help you with luggage as needed.. A variety of car services are available, including car washes, NC state auto inspections and more. Air cargo and small package services: 614-338-6740. To settle your claim for damages, we require an assessment of the value and damage caused to the item of baggage or a purchase receipt for the damaged item of baggage.